Conflict Resolution
Conflict Resolution
Helping individuals navigate conflict to find common ground and strengthen interpersonal relationships enables them to move ahead for mutual benefit as well as for the good of the organization.
Turning opposition into opportunity
When healthy conflict turns toxic, mediation and conflict resolution enable individuals to shift perspectives and see how divergent opinions and working styles can be leveraged for collective gain.
Executives and human resources management often supplement a team coaching engagement with conflict resolution services for pairs of employees not working together productively. Unhealthy conflict at any level of an organization can thwart camaraderie and the attainment of goals. And when it exists, it can irreparably harm not only the working relationship between two people, but also department effectiveness and organizational culture.
“In the middle of difficulty lies opportunity.”
– Albert Einstein, Nobel Prize winner
Who I work With
- Managers and direct reports with contentious working relationships
- Organizational peers not working together effectively for the good of the company
- Key members of ad hoc teams
- Business partners at a crossroads on their company’s future
Who I work With
- Managers and direct reports with contentious working relationships
- Organizational peers not working together effectively for the good of the company
- Key members of ad hoc teams
- Business partners at a crossroads on their company’s future
What You Can Expect
- A neutral third party to help you have the difficult conversation
- More realistic view of how others experience you
- Ability to articulate one’s own goals, needs, and expectations and truly hear the other person’s as well
- New appreciation and skills for engaging with others constructively
- Guidelines for creating and upholding a safe space
What You Can Expect
• A neutral third party to help you have the difficult conversation
• More realistic view of how others experience you
• Ability to articulate one’s own goals, needs, and expectations and truly hear the other person’s as well
• New appreciation and skills for engaging with others constructively
• Guidelines for creating and upholding a safe space
Approach
- Expert use of assessment tools if applicable
- Expert use of open-ended questions, reframing, reflecting, clarification, and option and perspective exploration
- Total confidentiality and neutrality
Approach
- Expert use of assessment tools if applicable
- Expert use of open-ended questions, reframing, reflecting, clarification, and option and perspective exploration
- Total confidentiality and neutrality
“I appreciate that you took on the challenging task of helping two employees address their issues. Although they were each entrenched in their own positions, I did receive feedback that it was helpful to have you facilitate real conversation.”
– J.M. Human Resources Director, Municipality – MA
